The expertise
We work with e-Commerce and logistics businesses whose tools, teams, partners, and daily decisions haven't kept up with growth.
Start with the real problem
Most engagements begin with a problem that crosses more than one team, system, or outside partner.
Core work
Lead offering
Clarify who owns what, simplify temporary workarounds, and build practical processes for the business you have now.
Our point of viewIf a process depends on one person knowing how to fix it, rising demand will only make it more fragile. We help make the steps and responsibilities clear.
Lead offering
Bring platforms, marketplaces, partners, and internal teams together around the customer experience.
Our point of viewThe best integrations are invisible. Nobody notices until something breaks.
Lead offering
Know who's deciding, who's doing the work, and who answers for the outcome, at every stage of growth.
Our point of viewStrategy gets the attention. Management gets the results.
Additional ways we can help
Choose where to grow, what to prioritize, and what the business must change to support the plan.
Our point of viewA growth plan should account for the people, tools, and day-to-day changes it will require before it launches.
Make fulfillment, carrier choices, delivery promises, and exception handling support the experience you want customers to have.
Our point of viewSpeed and cost matter. Reliability is what customers actually remember.
Define roles, incentives, responsibilities, and integration needs before a partnership becomes difficult to manage.
Our point of viewA partnership only works when both sides are actually getting something from it.
The risk isn't AI being wrong. It's AI being confidently wrong over and over again, without anybody noticing.
Our point of viewApplied carelessly, AI is a toy that ends up broken at the bottom of the chest. Applied with the right skills and judgment, it's the tool driving growth.
Make sure the marketing promise matches what sales, service, and operations can consistently deliver.
Our point of viewCustomers trust the message when the experience they receive matches what they were promised.
To a customer, the platform, warehouse, carrier, and service team are all part of the same company.
Past operating background
One of only a few USPS-authorized PC Postage vendors, serving mailing and shipping customers of every size. Grew through acquisitions in the multi-carrier shipping space to expand its footprint and customer reach.
An early innovator in e-Commerce shipping, building multicarrier software that connected retailers directly to UPS, FedEx, and USPS, eventually helping tens of thousands of companies ship. Acquired by Stamps.com in 2014.
One of the few PC Postage providers authorized by the U.S. Postal Service, focused on solving high-volume shippers' problems. Its integrated partner community grew from 35 to more than 200 during that period. Acquired by Newell Rubbermaid in 2007, then Stamps.com in 2015.
Domestic and cross-border shipping experience within a global parcel and logistics network.
A well-funded startup building an early retail-based shipping and returns network, turning everyday stores into drop-off points for internet-based shipping years before retail returns became standard.
Scaled service operations across more than 130 locations in five western states, from planning and setup to training and ongoing support.
Representative consulting work
RJ has advised businesses in retail, consumer products, logistics, software, and technology. The assignments differed, but each client needed help making a complicated decision and moving the project forward.
Multi-channel retail strategy and operations for a growing DTC brand.
Multi-channel selling, catalog, and fulfillment strategy for OEM and aftermarket parts.
Shipping, fulfillment, and post-purchase workflow strategy for a growing logistics platform.
Independent retail shipping and service-center networks.
Retail products, distribution, and category growth.
Retail shipping automation and PostalMate software.
Postal, parcel, logistics, and delivery ecosystem consulting.
RFID and AutoID evaluation, process mapping, ROI analysis, and product testing.
Client names are included as historical examples of past work and do not imply a current engagement, affiliation, or endorsement.
Start a conversation
Tell us what is happening, what keeps getting in the way, and what you would like to change. Messages go directly to RJ, who will respond personally.
